It can be stressful when the unexpected happens. That's why we are here to help.
How to Lodge a Claim
You will need to download and complete the below form in order for us to process your claim.
Where do I send my claim form?
Once you have completed your claim form, you can send it together with the claim documents to our claims department either via post using the details provided below. Please ensure your CARTS reference number is noted in the subject line.
- Phone: 07 3292 9933
- Email: cartsclaims@nti.com.au
- Postal Address:
PO Box 13550
George Street, Brisbane, Queensland 4003
For any policies purchased prior to 5pm 13/10/23, you will need to fill out the appropriate claim form below and lodge your claim using these details:
- Phone: 07 3223 3101
- Email: cartsclaims@broadspire.com.au
- Postal Address:
Broadspire, by Crawford and Company
CARTS Claims Department
PO Box 10166
Spring Hill QLD 4004
- Cargo Insurance Claim Form
- Cargo Claim Requirements
- Carriers Insurance Claim Form
- Carriers Claim Requirements
Further Information
Please note, you must submit your claim via the form provided above. If you have any further enquiries regarding your claim or if you have not heard back from our claims department after 2 business days following your form submission, please get in touch using the details above.
